TERMS OF USE

DJ.24.225 v6

CONDITIONS OF USE FOR TICKETS
FOR TRAVEL AND TICKETS FOR ENTRY TO ACTIVITIES

These conditions of use (hereinafter the «Conditions of Use») regulate the relationship between the Société d’Aménagement de la station de la Plagne (the resort of la Plagne operating company (hereinafter the «SAP»), operator of the ski lifts in the la Plagne ski area and any person (hereinafter the «User») who:

or

ARTICLE 1. INFORMATION RELATING TO THE SAP

The SAP is a public limited company in French law with a share capital of 2,157,776.00 €, registered in the business and company register in Chambéry under number 076 220 011, and the intra-community VAT number of which is: FR 05 076 220 011.

Its contact details are:

The SAP is insured by Allianz IARD (1 cours Michelet, CS 30051, 92076 Paris La Défense Cedex, France).

It is registered as an intermediary insurance agent under Orias number 18005294.

ARTICLE 2. ACCES TO THE SKI LIFTS

The Tickets for Travel grant access to the ski lifts operated by the SAP and, in the case of some of them, to the ski lifts in the les Arcs ski area operated by ADS.

Some ski lifts, however, are subject to closure, with or without notice, notably for weather, snow, health or energy saving reasons. The SAP does not guarantee the daily opening of the entirety of the ski lifts which it operates.

Restrictions of access, relating for example to the User’s age or physical condition, or to the equipment used by the User, may apply on certain lifts. These restrictions may be seen in the SAP’s sales points and on the web site https://www.skipass-laplagne.com (hereinafter the «Web Site»). It is the User’s responsibility to ensure that these access restrictions do not concern them. Any User concerned by an access restriction will be refused entry to the lift in question, without the User or the person who purchased the Ticket for Travel used by the User being entitled to any compensation.

Tickets for Travel do not entitle the User to any priority access to any ski lift.

To facilitate the transfer of data when the User passes through the entry turnstiles to the lifts, the Ticket for Travel must be worn on the lefthand side and, preferably, not close to any mobile telephone, keys or any aluminium object.

ARTICLE 3. PARTICIPATION IN ACTIVITIES

The «Moutain Cart» Activity is only open to Users over 1.30 meters tall. The «Colorado Luge» Activity is only open to Users over 1.40 metres tall. Users aged under 12 years must be accompanied by an adult (which involves the purchase of a second ticket for entry to the Activity). The wearing of a helmet loaned by the SAP is compulsory.

The “Aérolive” Activity is only open to Users measuring 1.40 meters minimum and 2.00 meters maximum, and weighing less than 100 kg. Users under the age of 16 must be accompanied by an adult (which involves the purchase of a second pass for access to the Activity). Each User must follow the safety briefing before accessing the Activity. The SAP reserves the right to prescribe special conditions of access to the Activity if the User must be subject to special supervision with regard to their autonomy in practicing said Activity.

For participation in an Activity, the SAP may require proof of identity to be deposited with them. This proof of identity will be returned on return of the equipment loaned for participation in the Activity.

ARTICLE 4. COMPLIANCE WITH THE REGULATIONS

The User must comply with the regulations displayed at the bottom of the lifts operated by the SAP, as well as any instructions given by members of the SAP’s staff when using the lifts. They are also advised to follow the «ten rules of good conduct for users of the slopes» drawn up the Fédération Internationale du Ski.

The User must comply with the health regulations issued by the public authorities or by the SAP following a decision by the public authorities. The applicable health protocol is displayed in the SAP’s sales points and on the Web Site.

The User must refrain from any behaviour which undermines or is liable to undermine the safety, health or peace of mind of other Users, SAP’s staff and SAP’s subcontractors (drunkenness, verbal or physical violence, consumption of alcohol or drugs, carrying weapons, shouting, using devices producing excessive noise, jostling, queue jumping, etc.) in the departure and arrival areas of the lifts operated by the SAP, as well as on the lifts themselves. The User must also refrain from damaging the equipment operated by the SAP.

In the event of non-compliance, the SAP reserves the option of barring the User from accessing the lifts which it operates, to inform any police officer with authority in the region and to take legal action against the user.

ARTICLE 5. TICKET INSPECTION

The User must be able to show SAP’s staff or any accredited inspector, in the departure or arrival areas of the lifts operated by the SAP as well as on the lifts themselves or whilst participating in an Activity:

Should the details printed on the card on which the Ticket for Travel is loaded differ from the recorded details, the latter will take precedence.

Should the User not present the documents listed above, they will not be able to enter the lift or Activity and must pay the price of the Ticket for Travel necessary for entry to the lift and/or the price of the Activity.

In the case of an inspection by an accredited inspector, the user must pay a fixed penalty the amount of which may amount to five times the cost of the daily ticket for the lifts accessible by means of the fraudulently used Ticket for Travel. The amount of the fixed penalty is rounded up to the nearest Euro.

If the User cannot or does not wish to pay the fixed penalty immediately, the accredited inspector may report the offence. They are then authorised to take the User’s name and address. If the User refuses or is unable to prove their identity, the accredited inspector will immediately refer the matter to any police office with authority in the region who may require the inspector to present the User to them immediately. This procedure will be ended instantly if the User pays all sums due in respect of this transaction. The User has a period of three months from the offence to settle the amount due, including any amount relating to the price of the Ticket for Travel, the fixed penalty and administration costs. Within the same period, the user may also lodge a protest with the SAP. If payment is not made within the afore-mentioned period and no protest has been lodged, the report of the offence will be forwarded by the SAP to the public authority and the user will be liable by law for an increased fixed penalty fine payable to the Public Treasury.

The User may have the Third Party Transport Ticket he is using withdrawn by a sworn inspector so that it can be returned to its true holder.

ARTICLE 6. NON-TRANSFERABLILITY OF TICKETS FOR TRAVEL

Tickets for Travel are personal and may not be transferred, at a cost or free of charge, to any third party. Any Ticket for Travel that has been transferred will be considered invalid.

By way of exception, Tickets for Travel valid for the shortest period offered by the SAP may be used by several Users. These Users must belong to the age group corresponding to the Ticket for Travel being used.

ARTICLE 7. LOSS OR THEFT OF A TICKET FOR TRAVEL OR TICKET FOR ENTRY TO AN ACTIVITY

In the event of the loss or theft of the card on which their Ticket for Travel or ticket for entry to an Activity is loaded, and subject to the Ticket for Travel or ticket for entry to an Activity being purchased from the SAP, the User must report the loss or theft in an SAP sales point. If the Ticket for Travel or ticket for entry to an Activity was purchased from ADS or any other third party, the User must report the loss or theft of the Ticket for Travel or ticket for entry to an Activity to that third party.

The lost or stolen card will be blocked immediately. The card may no longer be used, even if it is found.

To obtain a replacement card, the User must:

The amount paid will not be refunded if the card is found.

In the case of Tickets for Travel giving rise to the invoicing of days skied, these days skied will be invoiced to the purchaser of the Ticket for Travel as long as the loss or theft is not reported whether the Ticket for Travel was being used by its legitimate holder or a third party.

A new Ticket for Travel or ticket for entry to an Activity for the remaining period of validity of the original Ticket for Travel or Activity will be recorded on a new card.

ARTICLE 8. FAULTY TICKETS FOR TRAVEL OR TICKETS FOR ENTRY TO AN ACTIVITY

The cards on which a Ticket for Travel or a ticket for entry to an Activity is recorded must not be folded, perforated, snapped or placed near a heat source.

If a card or entry ticket malfunctions, the User may return the card or entry ticket in one of SAP’s sales points to obtain a replacement. The User must also show the proof of purchase of a Ticket for Travel or entry ticket. The replacement card or entry ticket is issued free of charge. However, if the malfunction is the fault of the User, the replacement card will be invoiced in accordance with the price list displayed in SAP’s sales points.

If the card is supplied by ADS, the User must apply to them for a replacement.

ARTICLE 9. TAKING PHOTOGRAPHS AND VIDEOS IN THE AREA

In winter, Users are photographed automatically when getting onto the Colosses and Bécoin chairlifts, as well as during the Colorado luge Activity. They are also filmed on the timed slalom and on the Golf piste. They may download their photograph or video on the «Paradiski Yuge» app after scanning their Ticket for Travel at the dedicated terminal at the top of the Colosses and Bécoin chairlifts, at the bottom of the toboggan track and at the bottom of the Golf piste.

In summer, Users are photographed automatically when getting onto the Colosses chairlift and when going down the red Colorado trail. They may download their photograph or video on the «Paradiski Yuge» app having scanned their Ticket for Travel in the dedicated terminal at the top of the Colosses chairlift, below the Colorado trail.

Terminals allowing users to be photographed are available to Users in the La Plagne ski area. Users can obtain their photograph free of charge through the “Paradiski Yuge” application.

ARTICLE 10. PERSONAL DATA

The company Compagnie des Alpes (RCS Paris 349 577 908) and SAP, a subsidiary of this company, implement, as joint controllers, the processing of personal data when using Transport Tickets and access permits to the Activities.

These processing operations are described in the policy relating to the protection of personal data available on the Website (on the following page: https://www.skipass-laplagne.com/fr/donnees-personnelles) and at the Points of Sale.

The person whose data is processed has a right of access to the data concerning him or her, a right to rectify and delete this data, a right to limit their processing and to oppose this processing. You can exercise these rights by contacting SAP using the contact details indicated in Article 11.

ARTICLE 11. REQUESTS AND COMPLAINTS

The User may submit any request or complaint concerning the processing of their personal data:

The User may submit any other request or complaint, within the two months after the event giving rise to the complaint:

If the User has suffered damage while using ski lifts operated by an operator other than SAP, they must send their complaint to this other operator.

ARTICLE 12. SETTLEMENT OF DIFFERENCES

In the event of a difference between the User and the SAP relating to the validity, interpretation or application of the Conditions of Use, the User may have recourse free of charge to a conventional mediation procedure or any alternative means of settling disputes.

They may have recourse to a mediation procedure through the Médiateur du Tourisme et du Voyage (Tourism and Travel Mediator) (MTV Médiation Tourisme Voyage, BP 80 303, 75 823 Paris Cedex 17, France – Tel. : +33 (0)1 42 67 96 68 – Courriel : info@mtv.travel) in accordance with the terms established on the website://www.mtv.travel within no more than one year from the written complaint being submitted to the SAP.

They may also have recourse to the on-line settlement platform set up by the European Commission, accessible on the website https://webgate.ec.europa.eu/odr/.

Should an amicable settlement not be reached, the Client may take legal action either through one of the courts within whose jurisdiction the matter falls in accordance with the French code of civil actions or where they were resident at the time the contract was concluded or the event giving rise to the complaint took place.

ARTICLE 13. GREENHOUSE GAS EMISSIONS

The quantity of greenhouse gas emitted by the lifts in the winter season are:

The quantity of greenhouse gas emitted by the lifts in the summer season is 2.66 g CO²e for a Ticket for Travel valid for one journey, equivalent to a car journey of 0.02 km.

Basis of calculation: diesel car 140g/km, class C, current average.

100 % of the energy used by the lifts operated by the SAP is renewable (equal to 6 g CO²e/kWh).

For further information, the User may apply to: SAP, Service qualité, sécurité et environnement, Plagne centre, 54 impasse de la Cembraie, Mâcot-la-Plagne, 73210 La Plagne Tarentaise, France.

ARTICLE 14. COMING INTO EFFECT OF THE CONDITIONS OF USE

The Conditions of Use come into effect on 19 September 2024.

ARTICLE 15. ALTERATION OF THE CONDITIONS OF USE

The SAP reserves the option to alter the Conditions of Use at any time.

ARTICLE 16. TRANSLATION OF THE CONDITIONS OF USE

Should a contradiction arise between the Conditions of Use in French and the Conditions of Use in another language, the Conditions of use in French will prevail.

ARTICLE 17. APPLICABLE LAW

The Conditions of Use are regulated by French law.